SHIPPING:

General shipping times

The time it takes you to receive your order will depend on the product availability and shipping option selected during checkout. Items that are in stock and do not require special procedures will generally ship within 24 hours of receiving full payment. Any funds received for orders on Friday or the day immediately proceeding a holiday will in most cases be shipped on the next business day.

Shipping cost estimates

Shipping costs are automatically calculated during the checkout process. Shipping costs can be determined before completing checkout. You may add the items that you wish to purchase and proceed through the checkout to the shipping page without completing the order. If after viewing the shipping rates you do not wish to complete the order simply close your browser or change to a different page. If you wish to place the order simply continue the checkout process.

Delivery time

Along with the shipping cost estimate you will see an estimated delivery date. Although usually accurate these dates are not to be considered guaranteed delivery dates. Factors such as stock, time of order, holidays, and other circumstances can lead to delays.

Special Note Concerning Small Packet Air:

This shipping method is available on small packages bound for the USA and other International destinations, these items do come with insurance for loss and damage but do not come with tracking and no firm delivery estimates. In most cases small packets air are delivered in 7-12 business days.  However please note that in order for a lost item claim to be filed 45 days must have elapsed from the date of shipment. If after 45 days you have not received your item simply fill out the Contact Us/a> form with your order information and we will investigate the situation for you.

At the present all shipping is done through Canada Post. You can find out more about the services provided by Canada Post at www.canadapost.ca. If you wish to have another shipping option that is not available automatically please Contact Us, we would be more then happy to work with you on a custom shipping option that best suits your needs.

Tracking your order

All shipping methods through Canada Post excluding small package air come with a tracking number. You can track your package with Canada Post by visiting www.canadapost.ca and residents of Canada may also call 1-888 550-6333 Monday to Friday between 8:00 a.m. and 6:00 p.m. local time.

RETURNS:

(1) Unopened Items

Unopened items, in the original condition that they were sent may be returned within 14 days for a refund of the original selling cost (excluding shipping) minus a 15% restocking fee.

(2)Opened Items

No refunds will be provided for opened items, items that are returned in an opened state, will be treated on the following basis.

(a)Modchips

Due to the delicate nature of these item in most cases returns will not be accepted. Some of these items require professional installation and it is recommended that you seek it if you do not feel 100% comfortable with installing it yourself. If after installation you are 100% sure that the item is defective you may return it after contacting us. After we have received the item we will fully test it and if:

(i)We find the chip to be functional, we will inform you of our findings, at which point you will have the choice of either paying for return shipping or surrendering the device.

(ii)We find the chip to be in a non working condition we will replace the item.

(b)Installation Kits

Due to the nature of these items we will not take any returns of these items.

(c)Premodified Systems

All systems come with a 7 day warranty, if within this period you experience a problem and are 100% sure that the item is defective you may return it after contacting us. After we have received the item we will fully test it and if:

(i)We find the system to be functional we will inform you of our findings, and at which point have the choice of either paying for return shipping or surrendering the device.

(ii)We find the system  to be in a non working condition we will replace/repair the item.

(d)Other

If an item does not fall under any previous category and you would like return and/or warranty information please Contact Us before placing your order.